If you're having trouble ACCESSING the Official Hospitality Customer Centre, here are some things to check:


Have you created an account on the Customer Centre?

If you have not done so already, you will be required to create a new account to access the Customer Centre.  To check whether you already have an account, go to Register Account, enter your details and click on Create Account.  You will then receive a system email letting you know if you have an account or asking you to validate your new account.  

Check the CAPS Lock and NUM Lock on your keyboard

Passwords are case sensitive, so "PASS123" and "pass123" are recognised as two different passwords. Please note that passwords must only contain letters and numbers and should be at least 7 characters long.

Have you typed your e-mail address correctly?

If you have more than one e-mail address, be sure that you are using the e-mail address that you registered at the time of purchasing your Official Hospitality packages. Also, if your computer is set to auto-complete the e-mail, make sure it is the correct e-mail address listed.

Have you forgotten your password?

If you are sure you are using the correct e-mail address, try to reset your password by following these steps:

1.    Go to Reset Your Password

2.    Follow the on-screen instructions. An email will be sent to the email address on your account. 

3.    Follow the instructions in the e-mail. 

Once you have created a new password, you will be able to log in straight away. 

Cannot find your account validation email?

Depending on your email settings, your account validation email may get sent to your Junk mailbox. If you still cannot find your validation email, contact us so we can reset your password for you.

Try clearing your browser's cache and cookies

Your Internet browser's "Help" menu will have instructions for how to clear the cache and cookies.











1.    ログイン画面にて「パスワードをお忘れの方はこちら」をクリック

2.    画面上に記載されている指示に従う。アカウントがご自身のものであることを確認するためのメールが届きます

3.    ご登録いただいたメールアドレスに送信されたメールよりパスワード変更を行う






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